Keeping pace with emerging technology is crucial for sustaining both operational efficiency and competitive advantage. But before moving document management systems into the cloud in search of added flexibility and reduced expenses, companies must develop a realistic perspective of the challenges they may face.
Document management systems are the backbone of business processes, facilitating everything from records compliance to project collaboration. Naturally, companies would be wise to consider all applicable variables before uprooting their current systems, as it may trigger an employee backlash.
"Regardless of new technology, whether it is [a document management system] installed locally, or moving to a cloud solutions, employees will always try to work outside the system … if they feel the system doesn't suit their needs," industry executive Trevor Dykstra explained in an interview with Image & Data Manager.
Ensuring intuitive operation and reliable performance is essential to securing "buy-in" from all stakeholders, Dykstra added.
In the end, companies making the switch are finding that successful migration and sustainable operation are more about the people than the technology. According to the news source, a clear division of responsibilities and understanding of individual roles within the organization will determine how enthusiastically and effectively workers interact with a new document management system.